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City & Borough of Sitka, Alaska

Sitka, Alaska

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Kissimmee Utility Authority

Kissimmee, Florida

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Alameda Municipal Power

Alameda, California

Moorhead Public Service

Moorhead, Minnesota

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Kerrville Public Utility Board

Kerrville, Texas

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Chelan County PUD

Wenatchee, Washington

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Chelan PUD

Wenatchee, Washington

San Francisco Public Utilities Commission (SFPUC)

San Francisco, California

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Orlando Utilities Commission

Orlando, Florida

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Kissimmee

Kissimmee, Florida

City of Tacoma

Tacoma, Washington

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Bonneville Power Administration (BPA)

Vancouver, Washington

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Indiana Municipal Power Agency

Carmel, Indiana

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Bonneville Power Administration (BPA)

Vancouver, Washington

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Bonneville Power Administration (BPA)

Multiple, Oregon

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ElectriCities of NC

Lexington, North Carolina

Washington PUD Association

Olympia, Washington

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Chelan PUD

Wenatchee, Washington

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East Bay Municipal Utility District (EBMUD)

Valley Springs, California

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Kissimmee Utility Authority

Kissimmee, Florida

Lassen Municipal Utility District

Susanville, California

GEUS

GREENVILLE, Texas

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Customer Services Division Manager
About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience.Under the direction of the Deputy Dire


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